ORR Connect Support

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ORR Connect lets you check, update and manage your ORRSRCH products from your phone.

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Contact

Email support@orrsrch.com. Include your device name as shown in the app (for example ORR_DID3_AB_...) and your vehicle's year and model. We aim to reply within 48 hours.

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The app can't find my DID.

Turn the ignition on and stay near the truck. Your DID is visible for 3 minutes after the ignition is turned on. To make it visible again, hold OK on the steering wheel for 5 seconds, then pull down to search again.

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A firmware update won't start.

Stop safely and put the truck in Park, keep the ignition on, and keep the app open until the update finishes (about a minute).

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An update was interrupted.

Your DID is safe. It shows in the app as "DID in update mode". Tap it to finish the update.

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What is the VIN lock?

Your DID locks itself to the truck it is installed in. Set an owner PIN in the app so that only you can release the lock, for example when you sell the truck or move the DID to another vehicle.

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I forgot my owner PIN.

In the app, open VIN lock and tap "Forgot PIN? Get help from ORR", then email us the code it shows, with proof of ownership. We'll reply with a recovery link to open on your phone.

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Privacy

See the ORR Connect Privacy Policy: www.orrsrch.com/policies